Refund policy
Return and Refund Policy
Panta Lux Collection
1645 Marshall St S, Benwood, WV 26031, United States
Email: help@luxcollection-panta.com
Website: luxcollection-panta.com
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
How to Start a Return
To start a return, please contact us at help@luxcollection-panta.com within 30 days of receiving your order.
Please provide your order number, the email address associated with your purchase, and the reason for your return request.
If your return is accepted, we will provide instructions on how and where to send your package, including any applicable shipping instructions.
Items sent back without first requesting a return may not be accepted.
Our business contact address is not automatically a designated merchandise return location. Please follow the instructions provided by our customer support team.
You can always contact us for any return-related questions at help@luxcollection-panta.com.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect so that we can evaluate the issue and provide an appropriate resolution.
We may request photographs of the product, packaging, or other relevant information to assess the issue.
Exceptions and Non-Returnable Items
Certain types of items cannot be returned, including perishable goods, personalized or custom-made products, and personal care goods where applicable hygiene or safety restrictions prevent returns.
We also cannot accept returns of hazardous materials, flammable liquids, or gases.
Sale items and gift cards are not eligible for discretionary returns, except where applicable law requires otherwise.
Please contact us if you have questions about the eligibility of a particular item.
Exchanges
The fastest way to obtain a different item is to request a return of the item you received and, once the return has been accepted, place a separate order for the replacement product.
Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please remember that your bank or credit card company may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at help@luxcollection-panta.com.
Card Statement Descriptor
Purchases made through Panta Lux Collection may appear on your bank or credit card statement under the following descriptor:
Panta Lux Collectio
If you do not recognize a transaction, please contact our customer support team.
Contact Information
Store: Panta Lux Collection
Business Contact Address: 1645 Marshall St S, Benwood, WV 26031, United States
Email: help@luxcollection-panta.com
Website: luxcollection-panta.com