Contact information

Contact Information

Panta Lux Collection

Customer Support

For assistance with orders, shipping, tracking, returns, refunds, or payments, please contact our customer support team.

Customer Support Email:
help@luxcollection-panta.com

Website:
luxcollection-panta.com

Customer Service

Customer inquiries can be submitted by email.

When contacting our support team, please provide your order number and the email address used during checkout whenever available.

Business Information

Store Name: Panta Lux Collection

Business Contact Address:
1645 Marshall St S
Benwood, WV 26031
United States

Email: help@luxcollection-panta.com

Website: luxcollection-panta.com

Card Statement Descriptor: Panta Lux Collectio

Purchases from our online store may appear on your card or bank statement under the name Panta Lux Collectio.

If you do not recognize a transaction or have a billing-related question, please contact our customer support team.

Order Assistance

For questions regarding an order, please include the order number, relevant purchase details, and the email address associated with the purchase.

Our support team can assist with order status, tracking information, delivery inquiries, and return requests.

Shipping Information

Processing Time: 3 to 5 business days
Estimated Delivery: 8 to 16 business days after shipment
Shipping Origin: China
Shipping Destination: United States

Returns and Refunds

Customers may request a return within 30 days after receiving their order.

Return requests must be submitted to help@luxcollection-panta.com.

Approved refunds are issued to the original payment method in accordance with our Return and Refund Policy.